As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.
If you are not satisfied with the purchase of your product, we will send a replacement as soon as possible upon your request or make arrangements for the return of the item and a full refund. For a full refund of items purchased, item/s must be returned in original condition with all included components up to 48 hours from original delivery. If the order is for a holiday (Valentine's Day, Mother's Day, Thanksgiving and Christmas) and delivery was completed, item would have to be brought to our facility on the SAME DAY of delivery in order for us to process a full refund, otherwise exchange within 7 days from physical delivery is available. For an exchange of item/s purchased, item/s must be returned in original condition with all included components up to 7 days from the original delivery date upon delivery of your new arrangement at no additional cost. You may call, come in person, or write to us.
For any and all special event orders products such as wedding, funerals and all other special events where flowers have to be pre-ordered, the floral order can be canceled up to 7 days before the event. All funds will be returned minus the $50.00 non-refundable deposit. Any and all flowers for these events are pre-ordered specifically for these events and can not be canceled or changed after set date. No exceptions.
Our default delivery fees are for floral arrangements handled for delivery by one of us or one of our preferred floral partners. Any items being handled by USPS, UPS or FEDEX such as holidays gifts and specialty items (Non-Floral and over 5 lbs) will have to pay their standard delivery fees on top of a 4.95 handling fee according to fees associated with delivery by that delivery handler.
Time requests are considered, however, they are not guaranteed. Schools/Businesses and special events always get priority as they do close and have start/end times to their business day. You may call us directly at 610-495-9954 to obtain a 2 hour delivery time window guarantee or state it under special instructions. The 2 hour window is an additional $10.00 fee on top of the delivery fee. Our daily delivery hours are from 9 AM - 8 PM EST.